If you are a half size and we don’t have your available, please size down. Keep in mind that our slippers are open toed and can cover a range of sizes.

Most of our customers who experience foot pain say they help a lot! But, no they do not cure foot pain.

Although, The Cloudies do compress with each step and absorb the position of your foot, making it more comfortable then most footwear.

Yes, but they are slightly stiffer when you get them. Wear them for a week to break them in and they will soften up, or soak them in warm water for 30 minutes.

The material is made of EVA. Ethylene vinyl acetate co-polymers are non-toxic.

They do not contain plasticizers or other additives. The high-quality EVA material is completely harmless and kind to the skin.

The material is used for insoles and shoes all over the world because it is durable and long-lasting.

So you have absolutely no need to worry about your health.

The EVA material we use is designed to break in overtime, they are supposed to be stiff right when you get them.

If you want to skip the “break in” period, then soak them in warm-hot water for 30 minutes.

No they don't have much arch support, but the material is designed to compress and relieve pressure off your feet.

Our design team, marketing team, and product rollout team are based in Canada and the United States.

Our manufacturer is in China, please do not attach a negative quality to having them made in China.

We have amazing feedback on our product, and if you don’t like it, we have a forgiving return policy, so you really have not a lot of risk...

You've placed an order, the sun is shining and the sky is bright blue because you know your Cloudies are on their way - now what?

Once an order is placed, our team will carefully pick up your Cloudies from the clouds and lovingly pack them. Please allow up to 72 hours for our team to pick up and pack your order.

All orders are shipped when all items are completely ready - this means that any items you have pre-ordered will wait until the last item is available, and then be shipped at the same time.

INTERNATIONAL SHIPPING

We offer Free Insured & Tracked Shipping worldwide, so everyone can enjoy our beautiful products! Unfortunately, we cannot speed up the international shipping or the transit time/customs clearance process, so sometimes shipping times may extend a bit, this is out of our hands.

All orders ship within 1-3 business days of purchase.

SHIPPING TIME:

USA & Canada: 7 - 21 days

Australia and New Zealand: 7 - 21days

Europe: 7 - 21 days

Rest of the world: 7 - 21 days

If you just received a shipment notification, please allow 1 to 6 working days for the tracking information to update.

COVID-19 SHIPPING UPDATE

We are working as usual despite COVID-19 and your purchase is 100% guaranteed. Order processing time remains the same, but delivery can be delayed a few days.

Not a cent! We ship all orders by free standard shipping (with tracking).

30 day return policy, you must ship it back to us and you are responsible for covering the shipping costs. If it’s a defective product, we will ship you a new one.

Ship it back to us, send us the tracking information, once the tracking updates we will send you a new one.

If you want to cancel within 6 hours of your order being placed email us the reason for cancelling with your order number and we will cancel it. If your order has already been processed, you will have to wait until you receive it, then ship it back to us. Once it is shipped back to us we will refund you.

Just use our contact form or e-mail us at: contact@thecloudies.com

Track your order here: https://thecloudies.com/tracking Either enter your order number and email into the field, or enter your tracking number into the field. If your tracking is not updated, please give it 2-4 days.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too!

You can find our size chart on our product page.

However, if you have problems to find the right size write us an email:

contact@thecloudies.com